All orders are processed and shipped within 24 – 48 hours Monday – Friday (excluding holidays & special circumstances，eg:vis major).
1. Please be sure to fill in a valid email address with which we can reach you directly. A tracking number will be sent to your email address after the package is sent.
2. Some countries or regions might cause tax fees in transit. The parcel might be detained in the Customs(For the US customs, the parcel will be released in a few days.No tax fees required) If the buyer doesn’t pick up the parcel from the customs within 20 days. This parcel will be abandoned. Rong Ai will not compensate for any loss incurred as this result.
*Partners of the postNL in countries: Canada, Australia & Argentina, do not allow to share tracking information online. Customers from those countries are better to choose DHL.
Partner of the postNL in the country of the destination:
Australia: Australia Post (Can’t be tracked in Australia)
Canada: Canadapost (Can’t be tracked in Canada)
France: La Poste
Lithuania: Lithuania Post
Malaysia: Pos Malaysia
South Korea: Epost
Sweden: Postnord Sweden
The United Kingdom: Royal Mail
United States: USPS
3. We cannot ship to PO Boxes. Full and valid delivery address must be required.
If a PO Box is entered your order will be delayed until we can contact you for a valid delivery address.
Orders with inaccurate shipping addresses, missing information or orders needing additional verification may be delayed until we can contact you. Please make sure a valid phone number and email address are listed so that our customer service representative can reach you in a timely manner to resolve any issues.
4. The Express / postNL requires the buyer to sign for the package. The postNL will hold the package for a week in the local post office if the first delivery is failed. The buyer should contact the local post office for picking up the package.
5. For the first delivery failure, our staffs will contact you through Rong Ai’s official e-mail and phone: +86 20 3900 7593. No other contact ways, and no extra charges required. Please ensure that your email address / phone number is directly accessible to you.
6. If the freebies/gifts were damaged in transit, no compensation will be awarded.